19春川大网院《旅游管理英语》第二次作业（资料）

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完成日期：2019年03月01日 21点04分
说明： 每道小题选项旁的标识是标准资料。

一、单项选择题。本大题共25个小题，每小题 2.5 分，共62.5分。在每小题给出的选项中，只有一项是符合题目要求的。

    Which of the following is the shortcoming of Taylor’s scientific management theory?

        Great improvement in productive and efficiency.

        Introduction of scientific methods and research.

        Reduction of production task to a set of routine procedures.

        Emphasis on the need for cooperation between management and workers.

    Which of the following is not one of the advantages of Max Weber’s bureaucratic management approach?

        Cultivate specialized skills.

        Eliminate subjective judgment.

        Be unbiased in treating people.

        Put authority in individuals rather than positions.

    Interpersonal and communication skills are often called human or people skills because these skills are ____.

        essential at all levels of an organization

        vital to the successful management career

        people-oriented

        business-oriented

    Conceptual and decision skills include the manager’s following skills except ____.

        to recognize issues

        to examine factors

        to resolve problems

        to benefit the company

    Which of the following is not one of the sources that can provide information in forecasting the future as far as business is concerned?

        Market research

        Opinions of expert

        The pros and cons of each alternative

        Computer techniques and formal forecasts

    What does the word “delegate” mean in “They delegate the responsibility to others”?

        To authorize and send as one’s representative.

        To commit or entrust to another.

        To appoint as a debtor to one’s creditor.

        To serve as a deputy or agent.

    “The corporate strategy of an organization is sometimes called its business portfolio.” The word portfolio here is closest in meaning to ____.

        collection

        group

        case

        profile

    Forecasting future trends needs ____.

        both subjective judgment and objective facts

        quantitative techniques

        mathematical models

        intuitive judgment of experts

    An inappropriate vision will fail because of the following reasons except that ____.

        it may be out of date

        it may not reflect the needs of stakeholders

        it may be based on misconceptions of resources available

        it may be impractical

    The four skills of transformational leadership include the following except ____.

        to possess a clear idea of the future

        to have strong self-confidence

        to win trust from others

        to be able to make others understand and accept the idea

    Which of the following is not included in the two-factor theory put forward by Frederick Herzberg?

        Workers’ health.

        The pay and welfare.

        The personal growth resulting from the job.

        The fun of the job itself.

    A well-designed job, according to Hackman and Oldham, should have the following dimensions except ____.

        skill variety

        good salary

        autonomy

        task identity

    Two-way communication is different from one-way communication in that it has the following characteristics except ____.

        easier

        time consuming

        fewer mistakes

        more precise

    Which of the following is not a positive non-verbal signal?

        Uncrossed arms and legs.

        Smiling.

        Eye contact.

        Few gestures.

    The functions of the back of a restaurant include the following except ____.

        food control

        food safety

        food sanitation

        food quality

    For downward communication, managers should provide ____ information to their subordinates.

        all

        relevant

        adequate

        certain

    Which of the following statements is not true?

        Housekeeping department is also a production department.

        Concierge service is found in all hotels.

        Food service is important to full-service hotels.

        Sales, marketing, engineering, accounting and personnel departments offer no direct guest service.

    The engineering department is responsible for the following except ____.

        hotel construction

        lighting

        transportation systems

        heating and air-conditioning

    Which of the following is not true of travel agencies in the future?

        Franchise and cooperative will become dominant.

        Independent agencies will gradually disappear.

        International airlines will always produce higher commissions.

        The biggest cost is labor.

    Which of the following is not one of the ways to maximize profits?

        Making use of suppliers’ assistance.

        Selling other service products.

        Adjusting management mix.

        Automation.

    “Political risk ranges from unexpected changes in tax rules to outright expropriation of assets held by foreigners.” The word expropriation in this sentence is closest in meaning to ____.

        deprivation

        transference

        appropriation

        suitability

    Which of the following is not a U.S. company?

        IBM

        GE

        GM

        BP

    Which of the following is not one of the DSS (Decision Support Systems) components?

        Interactive software.

        Scanning software.

        A database.

        A model base.

    Which of the following is not one of the 3 types of contemporary ESS?

        Those focusing on communications and office work.

        Those providing user friendly interfaces to company data.

        Those obtaining information from outside business.

        Those featuring the application of sophisticated statistical models.

    Travel to a foreign country tends to increase as its exchange rate ____.

        falls

        rises

        fluctuates

        levels

三、判断题。本大题共15个小题，每小题 2.5 分，共37.5分。

    In the early days, management was always practiced on a trial-and-error basis.

    The central idea of the scientific management theory is to apply scientific methods to management so as to maximize its effect.

    Control is a basic management function, and it involves taking corrective actions.

    Lower levels of management especially demand conceptual and decision skills.

    Risks are inherent in virtually all significant decision.

    Bounded rationality in decision making means that decisions must be related to reason.

    Good strategy and good execution are the most trustworthy signs of good management.

    In strategy formulation, differentiation guarantees uniqueness and thus competitive advantages.

    The essential feature of leadership is the ability to communicate efficiently.

    Effective managers are not necessarily true leaders.

    The belief that what one does will help satisfy other people’s needs is the essential motivating force.

    Job rotation and enlarge are ways to increase the intrinsic rewards of jobs.

    To enhance communication, the non-verb message should arouse a feeling of social class awareness.

    Corporate grapevine is a kind of formal communication within the organization.

    The restaurant business is labor-intensive, and employs a large proportion of the workers.



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