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一、单选题(共 25 道试题,共 50 分。)V 1. ()means the act of thinking deeply and seriously about something.
& Z- X/ d, m) r N' JA. donation/ P3 T/ M( D$ n8 o3 g
B. accommodation
' Z* j$ U$ ]5 ?9 F. N0 B8 ~$ v' G( PC. meditation
, o' R- B7 A& ~& e3 O+ B$ ~D. philosophy
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/ D6 H" `7 P, s2 @1 c# {8 j: q2. Please find the exact definition for "spectator"., t! Y! F4 ^' [0 M; x
A. a person who watches ,esp.an event or sport without taking part
7 y9 b, j* ]/ I7 V( y' cB. a group of countries under one central government,often ruled by an emperor
& d: L2 x9 _% s0 B' N( s. vC. a feeling of fondness for something in the past,often mixed with a kind of pleasant sadness
! x k& L |- MD. varity
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5 z. p: a+ z7 W) e9 w3. Typically ,people intend to relate to others more about _____during their travel.: Y& s3 a' @: J6 Q% ^
A. wonderful experiences
% a+ {- ]2 T/ n) b, BB. unpleasant experiences
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4. Rize developed his philosophy in service,the essence of which is____.) V) r+ o2 c% Y# h
A. The Gold Standards3 O: w5 ^' [7 o' ~
B. To try to be "the hotelier of kings and the king of hoteliers"2 |) w6 Z* L {& [' |; D
C. The Three Steps of Service& X" x% F9 h* ]; t
D. The way of selecting and training employees; d5 M# ^ W T3 A' G1 ?
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7 R7 o ^: z7 ^+ A) J5. ()means to develop and change gradually over a long period of time.
' D, u3 L- z4 N: k* [1 m* AA. double-check
5 q: S6 m$ ?/ X; _5 \& m) H1 }; j. AB. evolve* Q' G: b- q) n) O, {
C. rehearse
& m5 a- s3 U( r U E' l( |D. impair' T+ M$ X; N% |
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6. Please find the exact definition for "convert".
1 b J. F1 }4 C0 ~6 B) ~/ VA. to speak angrily to someone because they have done something wrong) A6 A6 B, [! ~5 ^/ \. Z
B. to change something into a different form of thing0 |) Z6 j' t5 b( A9 l- d
C. to give someone more control over their own life or situation1 {9 V; ?- s* e! z" a$ {/ A- l6 M
D. to risk losing or spoiling something mang times0 c. X) N8 O3 d0 e$ f( J& o( W
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7. ()means complete and inculding everything that is necessary .$ ^' l$ r" ~- o$ |+ G
A. royalties3 z# c6 m: R* |- E5 H/ Y
B. establishment
8 A/ f7 I" m' C3 h0 kC. comprehensive! O4 w% o0 q& Z- U
D. markup' u/ Q5 E0 D) `: @
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& v2 m/ k$ ~- C2 f8. Please find the exact definition for "accessory".
( a6 j A0 L6 ?& _; X8 NA. something such as a bag,or jewellery that you wear or carry because it is attractive
s) b+ `; Q9 Q" f& @2 ?+ v6 M: WB. something that someone has made in a skillful way using their hands) l5 a( y) k: z' z, w
C. something good to eat that is expensive or rare
: ]7 E" s, {( x- eD. a large area where there are a lot of shops,usually- ~) X" t- I. Z3 [7 R+ B) x
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L7 M) L7 b: S3 l& l1 Q* \+ w9. ()means characterized by continuous change ,activity or progress.
* n2 p/ P: Y8 \1 {5 T$ [! u# j7 jA. dynamic
7 r% x$ m2 V- F1 NB. elaborate8 h$ A! A" i" h
C. breathtaking
; G1 p+ z- }# h7 F* g( ND. imitate
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: U' c2 ~" ] n1 O) b10. Cesar Ritz revolutionized the concept of hotel luxury in that____.4 e3 c {. V6 M5 V6 ?9 @
A. he made the dining process an enjoyable experiencing to the patrons
2 H7 D' s8 }, ]8 c; H! v7 pB. He not only provided patrons with stylish and tasteful environment,gourmet food to the good music,but also superb service
0 ^% n( W+ t. vC. He set rules of protocol and of seating for people in formal oc
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6 B& M' j& [! L2 N6 M% V l$ T- [11. ()means combine well with (sth.)to form a whole.
8 M. T ]2 {7 cA. transform
! t2 L& N$ |& @; P$ D; qB. utilize
* `# X. E/ R j" AC. befall: l" u2 e, g5 p' p$ {, }! S
D. complement4 f) j0 |' z( R- g+ X
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12. ()means one or more ceremonies or customary acts often repeated in the same form.! D$ i2 m- z& y! t) ]4 y
A. annual
4 g& b6 b' z8 OB. ritual
2 M" w% a+ L, o- @C. fabric
& I0 r: @: G* q/ U) Y" eD. rhythm
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: a _- E- _6 x8 l* s m3 l, n: w13. Please find the exact definition for "symphony". R3 _4 B4 C9 j
A. something made in an earlier period and collected and valued because it is beautiful,rare,old or of high quality
% H3 |2 P. S4 U/ O: Y+ ~9 u7 @( ZB. the main or most important rules or parts- p; P5 Z v# _7 z# P+ i6 T# p
C. a person who helps someone serve in a restaurant,especially an opera
, U4 z* x6 A7 ^; v! s" ^4 eD. a long piece of music for an
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14. ()means someone who works for a skilled person for a particular period of time and often for low payment ,in order to learn that person's skills .9 x2 c) `/ e; ~! w
A. perfectionist
. c" ~/ i1 {$ w( tB. apprentice
& z* R. E% x6 N3 @2 ^9 [C. hygiene
2 Y: |" {( _* z6 o9 m6 _D. clientele
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0 X5 W T) n h$ y; N( ~% y15. ()means someone whose job is to check that things are being done correctly.% N+ l8 I+ Q" g( B; s
A. inspector+ @3 ~4 Y! F7 F& x1 s% Y; r
B. layout
9 E' _3 _9 v0 V* W: XC. pitfall9 Z+ J$ f. x& y* C
D. formula
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; t6 z8 ?' A, `! S. ]* X( V16. ()means the quality or state of being pure.1 d; h) u, T8 R, P
A. myraid
. I- R6 w6 Z! b% E! x3 U4 MB. purity% _$ G0 k5 \: _
C. tableware }0 `# T9 g& d3 g+ f% _# T Q0 r
D. alleyway8 T9 c/ A% q' l& D' C5 L6 ]
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+ Z# v$ g9 E: x" h7 Z& V# l5 b. t9 E' P17. Please find the exact definition for "sesame".
% O' H( c# s6 a, h j; B9 dA. an important victory or success, ]; g* X/ C2 r) G
B. some who supports the idea that women should have the same rights and opportunities as men7 m6 r$ A5 N, o) v- L
C. a plant grown for its seeds and oil and used in cooking9 Y" w( |5 w# `, V
D. a continuing increase in prices ,or the rate at which prices increase+ j: {' a: j4 n" I n9 B
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18. ()means a wall of earth,stones etc.built across a river to provide water for farming or to prevent flooding.
, U) D3 u/ x( u9 b3 BA. lurk9 v7 H* G5 J3 r. K5 v2 x: E, C0 O
B. embody5 W4 M( q6 k# E& y
C. defy
1 [( g* H' L# m, h# f2 f1 M' b: mD. barrage N" z! ?* Q3 t
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19. ()means to experience something ,especially problems.2 P; f: l( h7 D9 p0 l1 I) e5 G
A. overlook4 H, W& a7 \8 D8 u# T6 t1 |
B. groom
6 O9 u' H( e: ^% ^! |. J2 q2 R& z0 [C. encounter
" L/ S: g- x0 @& R' v$ ED. provoke" A. d+ L9 |0 q6 P/ D# n2 T9 z
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, q1 d0 ], L8 q4 L* d+ H20. Please find the exact definition for "caravan".
5 v- {. C$ L% p7 }: ~6 IA. a public sale in which property or items of merchandise are sold to the highest bidder2 a. i ~% V$ e9 z' x+ W; y
B. a company of travelers journeying together
`: O1 y' L4 I2 ~- X/ c2 M. PC. a strong wish or need; n4 p' d4 R# s0 p7 r8 J; q
D. part of something you say or write in which you mention a person or thing) A! O* w8 k/ b" b* ]& X A/ ^
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0 `: H t) X; a! g21. When a customer is complaining to you ,you should_____.
1 L9 E" k4 r! J- g* q/ jA. listen carefully and make notes
1 Z& u. {$ N* G8 F# l3 P0 ~B. make personal comments! y' w2 s. W* O! y! Y. c" D
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. w7 c* ]$ ~/ v/ _: o9 x% ^22. The great success of the London Savoy Hotel was largely due to ____.* g; d) W) w. f0 W* t# a+ R D
A. the fame of Auguste Escoffier ,who was the best-known chef inEurope$ B1 Z, D) K1 x8 [' T) E
B. the good management supervised by Cesar Ritz
) a, o% X; Z8 X: ^' @# }) qC. the reputation that many celebrities once dined there5 f$ F% S) v9 j5 Q, ^3 K
D. the combined efforts and perfect partnership of the hotel manager Cesar Ritz and famo
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: s5 P, x q% S8 e23. ()means the system of rules and acceptable behavior used at official ceremonies and occasions.$ Z. V: B- ~3 }4 B
A. shepherd& F$ L8 N1 z) x
B. gourmet
( u' L% o6 I4 B2 N$ bC. protocol
- f6 {) c# [$ W' z7 nD. suite5 |( G) @' d: e8 M) o3 @: c
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24. ()means something that encourages you to work harder ,start a new activity,etc.0 g( |1 @8 i' l) W. z9 G
A. soild
& k2 E2 y: X/ E4 m" O: k: ~B. integrated
6 P' p- r4 I* }. }' B- ~C. incentive) {7 J$ [8 [9 n( R; L* \5 d# m: H
D. exhibition
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25. Please find the exact definition for "perception".3 k( e w1 h$ l: r/ ~0 e
A. all the goods in a shop
! y. Y9 a5 ~2 ~8 kB. someone who looks very neat and clean
8 g4 ?. S0 w( A: }0 mC. a small mistake
7 F3 j& C) V3 TD. the way that you notice things with your senses of sight,hearing,etc
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二、判断题(共 25 道试题,共 50 分。)V 1. The income from convention industry has boosted the development of the relevant sectors.
$ H5 V! r1 p8 XA. 错误
- Y6 F0 i/ t% s9 c. p% X+ z1 {B. 正确5 s C7 s/ }7 y, `- D/ ?
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2. The McDonald's is the largest employer in the United States.+ r+ p+ ~( V/ O
A. 错误! f/ x& a" n/ _8 E( O9 D# |/ Q3 j$ z
B. 正确$ _/ r' ~! J ]2 ]7 l: Y0 b
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3. During the orientation ,new employees should be taught how to perform their job properly.
# f) B ^7 ~2 x* \) pA. 错误
1 t- w. o' y: T$ ]: `. cB. 正确
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& z+ J5 m6 p" [( t' S* X1 P9 T7 \4. Just as Caribbean carnival traditions are a evolving mosaic of African culture composed of African rituals ,craftsmanship,music and dance,Trinidad's carnival is also a beautiful mosaic of cultures of different continents and races.& u8 G' z3 B0 D: P/ ]: x
A. 错误
3 Z* o8 Q( g( u/ c! e yB. 正确
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5. Most of the profits of the McDonald's are made from selling fast food.# s# Z3 }6 |( R: j
A. 错误. `+ o2 H0 s% Q4 D2 \
B. 正确
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6. Cross-cultural training will help the employees to deal with customers from cultural backgrounds.& B! i. U7 V2 ]1 ?( ^
A. 错误
" T! _2 u0 [0 @" `6 rB. 正确
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7 y/ d( L* {' J; l3 `# f( q7. Customers usually base their experience on the interaction with employees.
6 z0 J, {4 M# T8 pA. 错误 v6 |* g4 p4 V& \" H) m1 l, p& O
B. 正确# ^) }' v' E$ K0 K: @. ` {
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8. Foreign fair organizers are superior to their Chinese counterparts only because they are more experienced.
% [2 R% r* Y+ \! X; R/ @A. 错误! l: @0 k8 i0 D4 {6 W( o
B. 正确 Z" h$ \1 U7 q7 B0 f- k
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( j1 k+ A& P1 {! o0 V$ @9. Europeans brought carnival to the Caribbean ,but Caribbean carnival traditions are more rooted in ancient African culture than inherited from European culture.
1 {1 e; z9 k- fA. 错误/ o! I3 Q: s( k q8 l
B. 正确
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10. The most important skills for new employees are first aid and food preparation.6 c" v s7 y( Z7 r N
A. 错误
5 N7 D$ e: C# l3 E: O9 ^5 ?B. 正确# q; X5 P" \/ B/ _% k2 z E
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! M7 O/ `9 E0 H1 B11. The main problem with China's exhibition industry lies in a lack of investments. \- E$ J$ y3 J' d; S% x/ N
A. 错误1 A% }, F5 Z* ]% B) ?; s( M2 Q9 ]
B. 正确: ^2 T/ b* x& J; e3 H; }$ Q' Y
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12. Uniformity is the guiding principle for the franchise and chain stores.2 ?5 ]/ W+ ?6 i: L6 i1 T
A. 错误
. C; x u' J/ m% E8 hB. 正确; J. F& I: u0 {8 u& P4 t9 ^# @( V
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13. According to some experts ,the development of convention venues in Beijing will contribute substantially to the local economy.
2 N* V$ V- H: R, I, ~A. 错误8 N- L* q+ f( C2 B/ x
B. 正确
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14. Ameircan women entered the workforce mainly because of the feminist awakening.
+ ~' S. q/ ~! Q! c J9 k9 H+ N. LA. 错误( }2 ]1 `! {7 p. P( [. y/ \
B. 正确
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: z9 I. @) X$ Z# L, U15. The McDonald's has become one of the symbols of America's cultural export.' ~4 O: P# o0 \3 | |
A. 错误
& x, R. O( m3 |8 ?: O9 z/ z7 xB. 正确
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16. In order to help the new employees to maintain a high level of motivation and build up confidence ,a well-planed program is necessary.
% P5 J+ `2 C6 a, @) r8 ~3 z" nA. 错误
. e3 q6 r2 F2 c) W0 e/ Y( E- IB. 正确( p& l9 T% Q4 x7 A. O5 E
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3 l* B5 V8 k8 ~( H- s17. In order to meet the development of the exhibition/convention industry ,a code of regulations and rules has to be formulated.- r7 y- G- D/ b
A. 错误
* G# x/ M$ f1 R4 R, IB. 正确
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18. Experienced employees are naturally excellent trainers for the newly recruited members.! i) _5 [' r5 Z c+ z! S9 D
A. 错误$ X8 _+ }5 Y) Q' u+ B- \
B. 正确* R5 d1 H( C$ \, |3 g$ j
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19. Of the existing theories about the origin of carnival ,people are not sure which theory is more true to the fact.
0 o0 p6 c# D4 `+ z+ U! qA. 错误+ c! v6 F9 j5 u9 K- _4 N, ^
B. 正确
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$ {1 i( d% ~0 A/ ~6 C20. Adequate training will reduce the turnover and improve the customer service.+ H Z. d) V7 Q
A. 错误
$ E3 o" L2 Y) {* j& N% ?4 P, c* \B. 正确( }3 b6 `; j3 o6 C3 {3 `% Q
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$ O* U1 I/ n6 H0 ` o21. Lent is a fasting season lasting four weeks for Christians to commemorate the revival of Jesus Christ.& @( O" Q9 x8 h% {0 }% _
A. 错误
5 `. ]6 |) _' M0 p- WB. 正确
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% n# i- V% c! p8 I22. The majority of employees in the fast food industry will rise up the corporate ladder.+ l/ j- [1 H6 n; D/ D, F
A. 错误1 ^! ^' y* y7 T
B. 正确
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23. The most important training for the newly-employed staff is the skill training.. O- j; u2 \4 i$ g; N5 d; [
A. 错误
7 w' w2 u1 L b5 e3 D0 cB. 正确
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24. Many people blame the fast food industry for its unhealthy food offered.: f: Q, z& }2 [
A. 错误
3 K+ G+ Z- c% s# i; T+ s0 j3 `* bB. 正确
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+ c6 m1 b! t# k) X% s m25. Although the followers of the Roman Catholic started the tradition of carnival hundreds of years ago,nowadays Christians all over the world celebrate carnival.
$ p0 u( `6 O- A. w( LA. 错误$ C, M, h6 q: @1 R. N# F/ M ?5 f# N, w
B. 正确- V1 C' J; r$ `
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