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一、单选题（共 20 道试题，共 40 分。）V 1. English inns and taverns, in particular, gained a reputation for().
% ^: g0 ]. k. |0 x5 yA. cleanliness and comfort. h8 k+ T; N- ~ O# e9 }* J
B. a warm bed
u8 v4 j' ^/ m+ U' Q6 ~( tC. a hearty meal
3 F% l! ^% k6 fD. stables for the horses+ p9 T/ c( ]5 @6 |
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2. In the second half of the 20th century, travel()has become safe,comfortable, rapid.
; r3 P+ a' h3 Q$ rA. by water; A6 B2 R4 m$ o$ Q% d$ o2 r
B. by railway
5 C8 g( W% u& P1 X3 iC. by highway/ y: v" l |4 i* Q; Q" I" h( c1 l
D. by air2 p f* L1 o! A9 ~" C
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* o7 z: l$ e/ o3. Travel agents are the()of the travel industry.. ~6 E8 n, ^( \) u5 ]" h; J
A. salesclerks7 }) x) u- H2 h$ F4 C+ c5 g9 z
B. wholesalers
9 X: J$ d/ _8 U" ?C. retailers
1 |& F. a, Y& |1 {" I* l& H4 QD. managers
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4. The most immediately apparent form of environmental pollution is ().
% o# v) n8 G/ L; u1 O9 vA. physical rather than aesthetic8 }8 s: S1 \4 X" a" \' h
B. aesthetic rather than physical
1 Y5 G. } E0 P) Y9 |/ \2 iC. psychological rather than technological
1 Y( g- |& F1 A; {D. technological rather than psychological* l# D' [# Z; X/ L' h+ e/ x1 q: H. g T) V
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5. Good service is the most important()for the success of the hotel operation.! e4 M, @/ l" s& P! X; ]4 G
A. ingredient
# E o( q# X- p1 wB. role9 z9 J9 V7 s7 u* J) a$ B
C. part
& z, u: W" ^" h/ a5 J0 @D. content1 X7 i# C3 y) S; W8 U
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1 F5 C2 d- l! b+ O6. The()takes care of the cleaning, repairing, and laundering of guest’s clothing.% _8 c. M5 Z/ C% o, w
A. room service
( F# }' F% A, V: X5 ?. PB. laundry service
$ X& S2 P4 C+ i7 sC. housekeeper
' A/ l5 ~3 t- I2 Z; f" _) rD. waiter
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7. The ecological balance perhaps takes()of years to evolve to a mature, self-regulating, stable system.
8 k5 c) {/ e. [" `2 lA. tens
" D7 S M: b$ z7 A" ]" l. lB. hundreds
$ M- W2 h+ p; Q8 kC. dozens
' n' ~- s( h+ c! H: _, \" u9 O3 rD. thousands
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8. In 1965, Holiday Inn installed the hotel industry's first nationwide().
% j+ m, F( ~0 v( p; j8 @A. computers system/ J( j0 U6 L0 {/ q
B. accounting system8 R/ `& B4 V6 I1 m" L1 r" @
C. auditing system
: c& h# w7 b, |6 Y! d: M7 ND. computerized reservation system
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9. All scheduled services operate on the basis of().; B' h+ C: F# E+ [6 V8 A
A. carrying capacity* Q/ D3 A( U6 p2 @- j; w
B. load factors% x" D/ B& X" R5 M) S/ p# q. z. E/ y+ A
C. unit costs" Q1 [7 T5 R) z, J( `7 T
D. an advance-reservation system; K; x% m( x' I+ V/ v- c
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" F% F/ h6 n3 A- S% M; O: t* t( X10. The ship remains an important passenger transportation mode in its role as(). r j$ s3 ?. k& R* x# o
A. a ferry service" q; {% V2 H0 A; F d
B. jet foils* @0 u9 ^! ]% ]
C. hovercraft$ o, j+ V3 {5 c ?& T- q
D. sightseeing cruise-ships1 ~! D- \. |% G" X- L! n, R
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; B' s& E) o9 v- A4 L2 p3 ?11. According to WTO’s definition of tourism, National tourism refers to() R1 z; A' u7 T! u% E3 {
A. internal tourism plus outbound tourism; |0 [- @4 v6 f5 k
B. visits by residents of a country to another country2 V, k; [$ I2 ?7 N. H# T5 O! i
C. visits by residents of a country to their own country4 T3 ^( z B+ t: e6 z
D. visits to country by nonresidents5 t- g6 h' f- K
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4 c$ v8 I+ l1 I. H& ?12. ()played an important role in the early history of hospitality.# T) S$ S0 g" T5 _. w; _8 K f9 A
A. Trade# S/ n% z, P1 K3 }& D
B. Religion& [8 V- F8 F9 Y" g
C. Temples
( m: _( {2 Z) d- c# qD. Churches1 i6 e% g0 C/ ?! e1 e O
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3 I/ v1 O7 R& V4 n) }6 J0 G13. What should be done if there are more passengers than the seats because of the overbooking?) e" Z. L9 u4 v" l7 N8 l0 ?
A. Simply give the passengers the money back.
: O* `# Z4 T' k% `/ GB. Simply let them go by the next flight.3 c. L% c# l% F( _; g" |
C. Just explain the situation and apologize for it.
G0 O4 n( O3 E0 E5 JD. Provide them a seat in the better class or on another flight with financial compensation.% h; `# M, f$ q$ ?
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14. Which of the following is NOT an activity of tourism?
0 W# a9 k9 v3 S2 V9 P8 J( @2 fA. Hiking in a wilderness park
" G; g5 p3 N8 q! C$ y4 UB. Flying in a jet to an exciting city
# S5 ^, d9 I, D# |C. Sunbathing in one’s backyard; P0 p+ D3 P p6 D$ q
D. Standing at the rail of a cruise ship looking across the blue Caribbean' B; A5 V. X' V2 R
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15. According to WTO's definition of tourism, outbound tourism refers to().
8 B( @7 v4 [+ HA. visits to country by nonresidents6 Z( S4 V8 R+ I1 A2 F
B. visits by residents of a country to another country7 f* A/ g9 X" D6 g
C. visits by residents of a country to their own country
o4 ]) l5 k `' W: {" @2 p6 mD. internal tourism plus outbound tourism. H l6 g# ]6 p; e( D
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16. Britain had its()tour on the train organized by Thomas Cook in 1841.
+ `% j' G0 m+ Y3 i, [$ fA. first
+ P: P$ e7 q; @8 _B. second
0 R o" {# ~9 s# e/ G, dC. third. s5 \! V$ N7 e& A) q
D. fourth
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17. There is a real() in China that minority traditions will be lost.
2 _% p' b/ T" D! F* NA. threat4 [5 \1 ]0 B- e; |
B. thrill4 ~& ~/ r4 O d- X S
C. transfer |1 _7 O7 n/ K- r% T& K: x
D. trend9 S6 ^5 q" z3 J* h
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18. With the invention of() in 1853, hotels began to expand upward.
2 E& M' N- X. J) M+ S+ ~ C9 {A. telephone+ b g' l; m" p0 Q ^
B. electricity
; b1 u, ^" b- a" K" i5 v( w8 MC. elevators
& ]5 Y! V4 U8 \( i$ o# ID. cars8 i H8 P, a* r% U! S
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}+ \1 n# \! {: T2 G2 x. O$ a0 Q' ]19. The key difference of the new tourism from the mass tourism is().8 Z3 i; _0 }2 W. E, |+ o
A. mass1 K, b- A# ]2 U0 y/ e2 ^
B. cheap) J. z. g9 L0 E& v) m* q- A
C. transportation0 i' U7 N* u& Q6 ^. z; @, p# r0 q
D. flexibility3 L6 g7 |: U% l4 J
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20. Today tourism also has significance in furthering technological changes, in promoting religious understanding and().
5 ]: J( p* S, \' K8 H/ s& jA. human activity) r. H7 b6 M; G. b
B. economic development
4 k2 K( l6 k c& a2 gC. sporting activities3 v) ~9 t" N: }. r- I) V- V
D. cultural heritage/ S" H% s( [, J" L* }: c* f- m. [. f
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# V: ]7 t2 f, i' m. E3 @5 W$ m2 P二、多选题（共 10 道试题，共 20 分。）V 1. All the following are true in tourism computer technology().& N" K% X9 v$ A# B b" P' ^
A. can make reservation
. F Q! w7 `. w2 D! |6 ]# c6 C3 ]5 cB. can quote complex fares5 X( s9 N$ d& P; C& J5 C
C. can process documents such as tickets, invoices and itineraries
. i, d4 B& c2 s2 e+ X: b* r" qD. has already cut out the business travel agents4 t ^, n: V1 V* w4 {5 {
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; {- w8 H6 H% Q: R' j( L8 U2 g2. Water transport today plays two main roles in travel and tourism().' d. o; G$ j( Q5 z" \3 m) D
A. training
3 `( M! u, y1 A: n& @: V9 LB. ferrying
8 B# B3 F& I* T, H {2 E6 p/ sC. cruising
$ f3 P- W( z/ P: w# DD. boating
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3. The WTO defines a domestic tourist as a traveler()- `* i; F* j8 y0 `7 @0 f
A. visiting a destination in his own country of residence
: A- Y7 U1 R# j p2 ?3 XB. staying for at least 24 hours but less than one year2 r. @, J/ N! s: s( y8 H. e
C. traveling for the purposes of recreation, holidays, sport, business, meeting, convention, study, etc
& d3 W! x9 ]- m/ N0 tD. none of the above
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4. The main role of a travel agent before the Second World War was()
0 E+ d' g! y1 D* }. yA. selling shipping service
( c3 Y* k, W* o3 ^* B" mB. selling rail services
; O$ K2 n3 f# V* Y3 L8 aC. selling all kinds of services with computer* u5 \: C2 u' j/ E
D. providing tour guides; w+ ^- M; s; `, X5 K
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5. The()of economic growth among different countries have led to disparities in tourism development.( g; B7 g2 i% B3 X, b X3 k( l& m
A. unbalanced levels. @- s/ ~7 ]8 T2 H
B. unbalanced financial incomes" `, x' f! e9 R# E! x0 c
C. unbalanced conditions
2 x9 {9 H9 R; |, m6 p7 Y a# `- HD. balanced backgrounds. \$ g- E5 n$ T, f) t) k9 Q, \7 L
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6. The most important factors for the travel agents to succeed are ().9 ~& D* |* G$ g& I* P1 A
A. good management
+ \* @- C' i1 {- p5 _$ ]" tB. good service& [+ \# ]5 x( M6 x( n6 t
C. computer reservations systems
3 r7 t9 E+ C+ z- O7 J. [D. ticketing service+ [: y5 T. C! t% q/ Q: v
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7. Domestic tourism usually consists of()travel activities by citizens within their own country.4 b* L0 k4 C. S9 m
A. business
8 r; l0 O+ u& u, L! ?$ I" ?B. leisure
) f# o0 X- }/ k) Q& [5 LC. service* y. \" K9 g. b% B
D. management! D0 Y7 I0 S& |& t2 _' _. G
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8. The services provided by airlines include().$ ^; j, Z. M! |2 q/ @6 d
A. scheduled services: A# P0 l( L8 J8 b
B. nonscheduled services
; H3 _3 g1 A& U7 K0 U4 r9 dC. air taxi services( J$ `9 S- G4 q7 ]/ g, D+ i% x
D. taxi services
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4 v- Y* s/ T/ o: F- F2 _9. It has been said that more food and beverage repeat business has been lost by()than by poor food.
" e3 {8 r/ a: I4 |* s. eA. poor service' D$ Y# K: w; U7 j: B2 c3 {4 q
B. poor management
1 I# k h, s- s- j k1 PC. badly designed menu
3 ?1 G% G( T8 j8 m# j! [* \D. good interior design
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1 x9 }) f& [- R" g- S* X0 M7 I10. Which of the following are the major attractive attributes of automobile?
( t6 Q q" l# Q/ V7 @A. ability to listen to music on the automobile: g& t' i2 v B. j5 n* x7 f* B
B. control of the route and the stops enroute
9 M& _$ f; ~7 }. S7 ?C. freedom to use the automobile once the destination is reached
" y* G* E- D9 p0 ?- j* i, ]5 D( jD. ability to carry baggage and equipment easily
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三、判断题（共 20 道试题，共 40 分。）V 1. Express service usually charges more.
8 S& v( d3 Z+ H& h; n4 rA. 错误: |# ]: j* c5 K$ z* m
B. 正确4 t, c- N, T7 V$ d0 M @9 z
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2. The chambermaid needs to put a guest’s private items in good order when doing pickup.9 ?5 I- O3 Q3 c% O9 [6 P4 {$ f
A. 错误
5 j) B$ r+ J3 NB. 正确5 x8 ?0 i. P* L
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" i0 b/ \4 r5 N, T6 _/ q6 r9 a3. The chambermaid should clean the room with an early request first.0 A* K/ O8 @+ y: ^( N7 P
A. 错误
5 b; D! E y: h& }8 B, _B. 正确
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! |; x2 U; i, H8 p. g8 F1 D4. The guest should always keep the key card with him.2 R+ C7 _4 o6 Y' ? ?0 a! a
A. 错误 R' F1 z/ C O& } }
B. 正确
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5. The number of rooms or beds rented over a period is an important indication of a hotel’s financial success.
! G0 J* g9 u: E7 v" vA. 错误% @7 v5 K' n6 M# t& z
B. 正确4 G# N1 R' ~) B7 S
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6. China is the fourth largest country in the world with a total land area of 9.6 million square kilometers.7 j) a% x0 `0 B/ U) U
A. 错误
% ~, X. y9 m8 m' w$ HB. 正确3 l9 f/ W6 g# |# T
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7. Hotel brochure is an important sales tool.
' C0 y9 B* S" v3 p* F. T" `7 tA. 错误) v3 w& M6 I& f, u
B. 正确
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8. Doing a job means meeting any requirement of a guest.
8 N# M2 N- ~4 U; jA. 错误7 e) B4 q2 O* ^9 X+ d
B. 正确7 O0 m7 X6 [/ n# ]
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! v+ z% r# p8 f Y4 t1 {1 I! \9. The World Tourism Organization (WTO) is the most widely recognized organization in tourism today., b4 h; ]; L# c9 `- p; a, ~% D
A. 错误& E" V0 c- b1 |& R) @
B. 正确
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10. The housekeeping staff mustn’t coordinate their activities closely with the front desk, for their responsibilities are different.* q/ T- ?) {) P
A. 错误
8 j! `) l5 P1 {; |9 WB. 正确
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) N6 V2 |5 z! d11. WTO is one of the organizations that represents all national and official tourist interests.
0 T; @7 `6 i& b6 O& i; `4 EA. 错误! g3 H* a9 J! {8 g& z
B. 正确+ `/ q9 e3 X- R' d2 o2 [
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" `4 D% J, T3 ~2 y12. A convention is a great deal of trouble for a hotel because it usually does not bring in an adequate return of income.
! H8 a6 {: p' }. t, U: E; ^( pA. 错误
5 s$ E2 n, _& ?B. 正确4 b4 l' O2 ~ k- \
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# K; E# f+ K d5 j) v" Y7 L13. Looking after the baby for the guest is part of housekeeping work.8 i% E3 ]7 H$ T* i) |. r2 n
A. 错误. Y; |. _4 T" i) T [
B. 正确
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' R. j9 B) v! B6 F9 }: G( c/ o$ D3 w14. When a guest has hung a “Do not disturb” sign on his door, the chambermaid may enter the room, but she must knock first.' e! X \9 W. A- l8 T
A. 错误8 Q2 A2 ]4 w' J; c
B. 正确' x0 ^2 K" Z0 ^: ?6 f% `& Q
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3 j0 Y6 m) K& Y% f/ P) w$ r15. We should meet the guest’s requests in any case.
: r* ]* N8 d$ d' ]+ b8 z! p" eA. 错误
# n/ ?/ y9 b0 l$ T$ |B. 正确& l5 x' }. A# E9 g* z% r
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16. “The customers are always right.”
% D) o: E& R6 V H, Y. U( ^A. 错误
: c5 v! k* Z) U% ^! V, G2 N5 VB. 正确
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- H; V9 X' q' O/ n17. Luxury hotels offer the greatest range of services for the comfort and convenience of their guests.
* T0 n, j$ ^& m+ q9 B$ k* ]7 [A. 错误6 x* j, B# o: E, z
B. 正确
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: ^ |; m1 x: H18. Thomas Cook was considered the father of modern tourism.
- ~6 j! @+ v- |( t7 h h) hA. 错误
7 A* I! {+ P1 p9 }' NB. 正确7 w& `5 V/ T R: S" N
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19. Local people usually see tourism as an opportunity to make a profit.6 v3 P* x8 }6 A! f
A. 错误
+ N2 K7 c8 A0 P8 `+ ]B. 正确
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& \: Y$ h0 N. e, Y* n20. Sales promotion has little difference with public relations.
" K" f- o/ m. f w, e& QA. 错误) H/ J2 V; {% Z7 s
B. 正确
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