19春川大网院《旅游管理英语》第一次作业（资料）

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完成日期：2019年03月01日 21点20分
说明： 每道小题选项旁的标识是标准资料。

一、单项选择题。本大题共25个小题，每小题 2.5 分，共62.5分。在每小题给出的选项中，只有一项是符合题目要求的。

    The contemporary approaches to management study include the following except ____.

        quality management

        systems theory

        organizational behavior

        contingency perspective

    The contingency perspective believes that ____.

        there is “one best way” to manage and organize

        many different factors may affect a firm’s success

        universal principles of management are available

        low-cost products can only succeed in a market that is not cost conscious

    Which of the following is the correct combination of the four key management functions?

        Planning, organizing, staffing, and leading.

        Planning, staffing, leading, and controlling

        Planning, organizing and staffing, leading, and controlling

        Planning, leading, staffing and controlling, and organizing

    Planning includes the following components except ____.

        analyzing the situation

        determining the goals

        deciding the actions

        achieving the goals

    Managers often ignore problems because of the following except that ____.

        they are afraid of losing control

        failure in solving the problem can hurt their track record

        it is relatively easier to put off the problem than to solve it

        it is easier to engage in difficult activities than to solve problems

    Managers should consider the following consequences in choosing among alternatives except ____.

        track record of the company

        effect on performance

        precedent setting

        financial consequences

    Strategic management involves managers in the following except ____.

        external environment analysis

        formulation of strategies

        tactical and operational issues

        integration of panning and management

    The most important duties of managers include the following except ____.

        the formulation of strategies

        the tactics for dealing with internal and external issues

        the building of the team necessary for implementing the strategies

        the implementation of strategies

    Executives are interested in the topics of leadership because of the following reasons except ____.

        they want to know the qualities of a great leader

        they want to understand leadership

        they hope to acquire leadership skills

        they want to be transformed from a company leader to an ordinary manager

    Which of the following statements is not true?

        All leaders have a vision.

        Leaders lead people, not the other way round.

        The word vision is only recently used.

        For some, no vision, no business.

    The company must motivate workers to do the following except ____.

        showing good corporate membership

        coming to work regularly

        putting up a good performance

        joining and remaining in the company

    The goals set for employees should be the following except ____.

        acceptable

        comprehensible

        specific and quantifiable

        challenging but attainable

    The following are the main components of communication process except ____.

        sender and receiver

        message

        noise

        channel

    Which of the following is not one of the possible causes of misunderstanding in communication?

        The 500 most commonly used words in English.

        Ambiguous phrases.

        Inadvertent omissions.

        Key point overlooked.

    Which of the following is not one of the reasons for the failure of restaurant business?

        Lack of experience.

        Poor location.

        Too much competition.

        Insufficient investment.

    Which of the following people do not work in restaurants?

        Maitre d’hotel.

        Captain or hostess.

        Busboys and pageboys.

        Chefs and cooks.

    Which of the following is not correct?

        PMS stands for property management system.

        POS stands for point of sale

        CRS stands for central reservation system.

        ADR stands for average daily review.

    “Reasonable case” of hotels may include the following measures except ____.

        punishing thieves

        lighting

        closed circuit TV

        new locks

    Travel agents are not responsible for the following except ____.

        weather

        information

        carrier operation

        luggage

    Which of the following statements about travel agents is not true?

        Travel agents bring together suppliers and tourists.

        Travel agents are paid by tourists for their professional assistance.

        Suppliers pay travel agents for selling their products.

        The payment by suppliers to travel agents is in the form of commission.

    The following have been highly globalized except ____.

        consumption

        production

        investment

        finance

    Which of the following is not a hard currency?

        The Euro.

        Mexican peso.

        British pound.

        Japanese yen.

    “It could remain competitive even though there were many other fast food restaurants vying for its customers?” The word vying in the sentence is closest in meaning to ____.

        competing

        matching

        viewing

        fighting

    DSS (Decision Support Systems) differ from MIS (Management Information Systems) in the following aspects except ____.

        solving semi-structured problems

        needing less time and money to develop

        Being interactive between users and the database

        having analytical and modeling tools

    Economics is the study of ____.

        people’s wealth or money

        the scare resources

        people’s choices of how to apply scarce resources

        people’s needs and wants

三、判断题。本大题共15个小题，每小题 2.5 分，共37.5分。

    As early as in the Middle Ages, management appeared in Europe.

    The classical period of management study refers to the first half of the 20th century.

    Management requires technical skills, which are usually taught in schools.

    Management requires many technical skills, including literacy and the ability to conceive of a future for the organization.

    Managers tend to ignore problems and put off decision making.

    Structured problems are especially hard to solve.

    Crafting and implementing strategies are the core management function.

    Internal assessment, as a step of making strategic decisions, includes the review of the current strategy and the review of the external situation.

    For a business organization, its stakeholders include its suppliers, buyers, and shareholders, but not its competitors.

    People want to understand leadership for the primary purpose of becoming leaders themselves.

    Motivation refers to forces that interfere with a person’s efforts.

    Giving positive instead of negative statements on the company is a sign of good corporate citizenship.

    The best communication channel is written correspondence.

    Restaurants provide them at a fixed location, while caterers provide them at an irregular place, such as a hotel and an airplane.

    It is especially hard for restaurants to satisfy their clients because of the fierce competition of the industry.



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