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一、单选题（共 20 道试题，共 40 分。）V 1. English inns and taverns, in particular, gained a reputation for().9 K( |* c6 b4 r
A. cleanliness and comfort
3 N. B5 }; a% R$ ?B. a warm bed+ X+ }1 e5 D, h
C. a hearty meal
2 c% X, n9 }) QD. stables for the horses
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2. In the second half of the 20th century, travel()has become safe,comfortable, rapid.0 s: h4 b$ o' h: E; u7 L
A. by water) B) Q) m0 x, T, _% l9 ^5 c
B. by railway
# h( ~4 D2 s" F4 \& e# k6 p# aC. by highway0 d5 A d9 |' g( s% [% P5 B
D. by air1 _' e1 n. M* G, q" W; m; @3 ]
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3. Travel agents are the()of the travel industry.
+ F: q: G; e+ G K. q& `7 A _9 oA. salesclerks
4 |7 c2 h6 w! Q* [; A3 QB. wholesalers
% W: Z* p+ M4 A; Z) O/ BC. retailers' b0 b3 g- G- ~) `, J5 n- V
D. managers9 \& Z9 Y9 U/ a5 y+ @+ i
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4. The most immediately apparent form of environmental pollution is ().$ y: E; W3 ]6 U8 k
A. physical rather than aesthetic
, T- z8 K, q) q6 \. @; s1 zB. aesthetic rather than physical1 ]" {/ z8 V; F$ G
C. psychological rather than technological. d1 |& Q J1 }
D. technological rather than psychological" ~6 E1 c0 t) X+ v0 N: x1 n
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# {* z- s" G; t6 ]5. Good service is the most important()for the success of the hotel operation.
- D* U8 E- x/ k5 }5 k \A. ingredient
" d2 l ^4 F+ h1 }! jB. role
2 U% I) {# L, }: w! [" C# x8 WC. part [* ^! ?; n7 b M' z% O
D. content
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6. The()takes care of the cleaning, repairing, and laundering of guest’s clothing.
- j; t6 Y8 L- w4 b) s1 A, NA. room service
, [( _. ^ ^# r% _+ tB. laundry service
/ h4 I: J! I6 |1 \+ ]C. housekeeper
! {& Q: W1 M. `% G, _- @D. waiter
. f o" }5 F7 r+ F) ~: L7 e% \7 O 谋学网：www.mouxue.com：2 分* ^0 b& ?" I! M( h$ A* ]
7. The ecological balance perhaps takes()of years to evolve to a mature, self-regulating, stable system.
3 R. o8 U8 V2 h# y$ R4 R% V0 SA. tens
" Y, ^' K' K( E/ e2 g! ZB. hundreds0 a3 n( W5 f' p" N6 s" r/ p
C. dozens
X+ i3 ]$ ^. \* JD. thousands& i& y; L; K4 F1 e- e7 |6 _
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, i" `$ A$ a7 T' b8 i+ B8. In 1965, Holiday Inn installed the hotel industry's first nationwide().1 R7 Z2 R9 E+ K* s
A. computers system
& v& a1 b1 ?0 x6 }B. accounting system; A. P/ L) r5 D
C. auditing system8 v; e2 X9 c7 k
D. computerized reservation system; c: `" l0 k- w# R$ o: |
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9. All scheduled services operate on the basis of().: w: Z! O( z" S P9 R
A. carrying capacity
8 | ^$ f J8 `4 _. |B. load factors
}1 ^; @- x5 O4 C' z; [4 yC. unit costs
}% k, |' F+ f7 N. L% F( }( c) a9 sD. an advance-reservation system
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10. The ship remains an important passenger transportation mode in its role as().5 e0 s) r1 {4 a
A. a ferry service x/ n6 ~! V. C8 u
B. jet foils, v2 p" [* o# B# j4 r3 j4 J5 p
C. hovercraft; a% c4 [" [ W% f, Y8 r
D. sightseeing cruise-ships
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11. According to WTO’s definition of tourism, National tourism refers to()" [. O8 E- z& |9 o, f
A. internal tourism plus outbound tourism
+ d! A }0 o/ |5 ]" e P! m7 }; qB. visits by residents of a country to another country
) z+ _& }+ P X0 qC. visits by residents of a country to their own country' C7 H6 h8 P: ^' s
D. visits to country by nonresidents' g% L4 {1 z( B# Y8 D; z
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( K2 R( ]' [: |4 B12. ()played an important role in the early history of hospitality.: w4 r& Z$ C0 a8 Z
A. Trade
% ?3 g- M! s2 T+ z- {: i+ AB. Religion
2 N6 B* ` x- y1 x% |, TC. Temples3 {; ~- u' R+ w
D. Churches r v9 O @% o& c( \
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/ N: I( `/ X: W0 M. n4 H: m& H5 P13. What should be done if there are more passengers than the seats because of the overbooking?
( b7 T0 T8 y( c. K; IA. Simply give the passengers the money back.
8 e& E. b3 b3 c1 x9 u+ lB. Simply let them go by the next flight.0 l9 s" o4 C! ]9 Q7 z
C. Just explain the situation and apologize for it.
4 b: U# V- }' s" G5 XD. Provide them a seat in the better class or on another flight with financial compensation.$ ?2 @: {% C H
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* K6 N B7 }5 |* q! P+ s14. Which of the following is NOT an activity of tourism?
! h. C: g: K5 p5 K+ UA. Hiking in a wilderness park
3 k& D- q5 E7 WB. Flying in a jet to an exciting city
. X' O4 \ U( w& X/ r r5 wC. Sunbathing in one’s backyard1 q# j0 `- y# L6 A( ^
D. Standing at the rail of a cruise ship looking across the blue Caribbean
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; D9 b# T, \' P1 ]( K0 T15. According to WTO's definition of tourism, outbound tourism refers to().
6 h6 | c' {9 k9 F* FA. visits to country by nonresidents
& K- i, B; I% R' a ]/ `, sB. visits by residents of a country to another country0 m( _8 t# G; b( ^0 a; S- U
C. visits by residents of a country to their own country% ~: b1 h" `% d; ~1 ]( F) W
D. internal tourism plus outbound tourism3 T" Y' x/ o& Z+ W) M* j$ T5 s( ]
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" j, X1 L/ _0 v% w1 C& k8 E, O16. Britain had its()tour on the train organized by Thomas Cook in 1841.
( }3 L4 i7 l# W1 EA. first
7 L9 a) H& `( LB. second
4 g& z4 b4 X5 x7 d; i, Z+ rC. third
6 G5 i- b/ n' `4 }4 PD. fourth7 ]7 P7 O; k8 e& F) m+ l
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3 C: c, A7 s+ M; Z- [- s* _17. There is a real() in China that minority traditions will be lost.
% l" A. F# w. E% [A. threat
& i2 w/ i+ Z0 I6 K' W; l$ _B. thrill
3 Z8 e- _9 V/ q# U i) I9 |C. transfer/ S9 A* K) j9 }$ Y! r
D. trend0 V; L# b7 q8 [( w
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18. With the invention of() in 1853, hotels began to expand upward.
- o4 [2 c/ L7 g* y- eA. telephone& F+ J7 |4 o2 w
B. electricity
' F6 w" J* t" T" ~6 X" dC. elevators
3 H9 b7 y# r z+ r6 h( H* E: yD. cars1 F- ]* B2 T! M b2 G9 o- F0 C- @0 l
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19. The key difference of the new tourism from the mass tourism is().
$ H1 \& k2 }: W6 t' G4 iA. mass
6 I1 T5 G6 f, p. u$ o1 o' a' jB. cheap
, L) S$ s! U% m; hC. transportation( _4 a, B- F- [8 i1 }7 H8 K
D. flexibility
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20. Today tourism also has significance in furthering technological changes, in promoting religious understanding and().
8 |) K7 K+ a! C& I, PA. human activity
! R& Z9 R9 `& K$ D2 X% cB. economic development
" I& W4 T2 ~( K3 aC. sporting activities. F7 f' l6 ~+ W- j( N
D. cultural heritage0 {- R" d9 Z2 L# E; q) V3 c
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* k! X1 V/ p" D8 \$ U* ^. _二、多选题（共 10 道试题，共 20 分。）V 1. All the following are true in tourism computer technology(). e1 j6 E3 ?+ m
A. can make reservation
% i! F0 H. ^0 \4 m: [$ ZB. can quote complex fares G. E: D! L- k6 F+ }, n7 }" G
C. can process documents such as tickets, invoices and itineraries
6 v! r1 Y2 {1 dD. has already cut out the business travel agents3 r5 ^$ O+ a) @' }6 H
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2. Water transport today plays two main roles in travel and tourism().# _9 H, y+ B! C$ F
A. training6 c( V2 S5 J# ^# d! E: G
B. ferrying2 s7 A( J& ]: K) H+ Y
C. cruising/ P! J5 D+ T4 m- a* C3 L
D. boating
4 ]4 o( v! o& y( V4 @% F 谋学网：www.mouxue.com：2 分3 @1 J8 [4 U3 w' m
3. The WTO defines a domestic tourist as a traveler()
* k% ~6 X$ u5 Z+ @' h: k3 eA. visiting a destination in his own country of residence# a3 U8 x$ ^% E, b
B. staying for at least 24 hours but less than one year8 o/ B* F8 R% n% E2 l9 i& Z
C. traveling for the purposes of recreation, holidays, sport, business, meeting, convention, study, etc u2 f7 j u! {
D. none of the above
9 ?, A0 Y0 h3 h" F8 t; @( N, s; r0 O& y 谋学网：www.mouxue.com：2 分
8 j" B, q- D: f) p4 ^8 q0 L4. The main role of a travel agent before the Second World War was()
! L" a0 D% D- T$ ?- f$ GA. selling shipping service
% v# P; W/ n' [! H9 H% X5 FB. selling rail services/ S0 K' ^8 o& S9 w
C. selling all kinds of services with computer
. z6 \) x% G" `, aD. providing tour guides% e5 i: y9 V4 h! |2 e) }
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5. The()of economic growth among different countries have led to disparities in tourism development.. [6 V2 e+ L3 E3 {) [+ |
A. unbalanced levels
, q( A8 W8 C0 p( @( O$ tB. unbalanced financial incomes; u V. T; a8 R9 ^0 j/ x
C. unbalanced conditions, a% {5 |/ ~( D5 k9 {: l( R0 n
D. balanced backgrounds
0 `, r6 T( y6 \1 v5 s0 } 谋学网：www.mouxue.com：2 分
8 s: O1 u; O+ I0 [6. The most important factors for the travel agents to succeed are ().
6 j% H, G7 y' u6 J u1 R" }; \A. good management
8 V; H! [. g) H6 S& O9 q" HB. good service1 c* v, B: f: r
C. computer reservations systems
/ G5 a% l. w+ e; J, QD. ticketing service, _2 \( C+ l3 }8 a2 k- G
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) T5 {- Q4 W! l. Q7 n$ N4 J- h7. Domestic tourism usually consists of()travel activities by citizens within their own country.3 E$ V+ r+ K& I
A. business. h/ O4 L1 v" `2 |; S3 ~
B. leisure
7 d+ } n4 k+ x$ ~/ ^' oC. service
8 v5 T6 e4 M8 _" G) N( HD. management
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8. The services provided by airlines include().
0 S Z' m3 S: G4 Z: KA. scheduled services
1 P1 J1 ?1 j4 m6 \5 VB. nonscheduled services' q. U# G$ O* _6 Z1 U, x! X
C. air taxi services
2 u. |2 A/ q/ J/ AD. taxi services
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* j6 \8 u- M, K. X- a1 Z9. It has been said that more food and beverage repeat business has been lost by()than by poor food." R% q3 @+ c! y j
A. poor service3 J9 Z% O( s) I+ \- L. p' O
B. poor management+ G; ?' t; f, h" C \/ z
C. badly designed menu
) h% z. U2 A2 h' \4 tD. good interior design
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$ f1 [9 _3 q7 u& c6 N+ Q4 C/ d10. Which of the following are the major attractive attributes of automobile?
4 ]! d( @) M, B6 }" o& |! s6 aA. ability to listen to music on the automobile0 Q9 g, ]! l* `- P4 s0 b. Q! i
B. control of the route and the stops enroute
$ e( Y7 t, e% V, t- s0 o( e& WC. freedom to use the automobile once the destination is reached
: h, ^" t2 M* `0 a+ n$ L7 H0 ~, XD. ability to carry baggage and equipment easily
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7 y) a" n" Y5 q三、判断题（共 20 道试题，共 40 分。）V 1. Express service usually charges more.
" K. l! F: V# P0 _) c U9 NA. 错误9 e" D' y) M% r2 R( a8 w
B. 正确
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2. The chambermaid needs to put a guest’s private items in good order when doing pickup.
) I: f! E: d* ]4 A% f& |A. 错误
) T2 i9 R0 K/ W" ~& w5 L3 S. ]B. 正确* e! b( ^: n1 r7 M; a6 W' [
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8 h# q; V, K/ C+ Z' n: L3. The chambermaid should clean the room with an early request first.
0 C+ q" h4 M8 d8 \. [A. 错误1 u' O' O) [7 N1 R/ N+ d$ v! S3 M
B. 正确3 v- }5 D1 X) E" B2 ^' ?
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# ]8 ]5 {. m) q" j' t/ C5 E6 s- ~9 o4. The guest should always keep the key card with him.0 ^- a& q: {' C! s
A. 错误2 [0 B/ v: V0 Z9 C `8 P
B. 正确6 d/ z! e7 x% Y0 p
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$ A- Y/ n3 Y6 b. {' s* B- z4 m* _5. The number of rooms or beds rented over a period is an important indication of a hotel’s financial success.! [$ Q& b$ m5 a+ k& T) n6 f7 r1 L. w7 L
A. 错误
# h9 i4 r1 s% \# B a, f6 XB. 正确
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6. China is the fourth largest country in the world with a total land area of 9.6 million square kilometers.6 R9 P! d3 [- s; m U: N
A. 错误: y! u7 X) g* ]
B. 正确. L4 J5 ~; k2 u4 B$ r. M4 j+ q y6 F
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) n/ k0 e( i. C! r+ G7. Hotel brochure is an important sales tool.
: Y6 h* V* ~$ y a! v5 k4 V, nA. 错误* q {9 P: h/ q. Y
B. 正确: e I, ]$ C. r1 _
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3 I" I& S* Q2 @8. Doing a job means meeting any requirement of a guest.8 Y X6 h, \0 h6 x
A. 错误
8 @& l W. P' M. f( zB. 正确
9 g+ R0 o1 J' z0 n: i 谋学网：www.mouxue.com：2 分9 i ]% i; J! h+ l% {
9. The World Tourism Organization (WTO) is the most widely recognized organization in tourism today.
- e$ N+ T8 b" T- c0 JA. 错误7 H- v! D, O& I/ g2 @) |
B. 正确
- M! `6 D, H8 Z8 D+ t' e* q 谋学网：www.mouxue.com：2 分: E; g% G7 Q$ i- \2 Q: m
10. The housekeeping staff mustn’t coordinate their activities closely with the front desk, for their responsibilities are different.1 W+ z! S% v! d5 Z* c0 _
A. 错误 F2 m' h- D+ A7 T( r g
B. 正确 N7 H2 K9 U0 D: T4 A* B$ n) M
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11. WTO is one of the organizations that represents all national and official tourist interests.
3 D+ O4 A* v+ t7 tA. 错误3 M3 _, z7 t* V2 x1 k" c9 \! y) L( x
B. 正确# j& W2 g; A" E
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# n7 L; D' r# v: W: l7 c12. A convention is a great deal of trouble for a hotel because it usually does not bring in an adequate return of income.7 l- _1 y, P# ]# j
A. 错误! v( N7 E) g7 _( Q$ z" [
B. 正确: `. `* `$ z' \' Y" [) E- M
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Z; u2 h* [% }' s13. Looking after the baby for the guest is part of housekeeping work.
" p! }$ d H& Y1 BA. 错误0 M& d8 _5 j% Q' `5 \; G! M7 u
B. 正确9 k+ E8 z+ Y( K6 |9 K1 l3 B( o# s
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+ [" @9 _+ ^7 s9 A14. When a guest has hung a “Do not disturb” sign on his door, the chambermaid may enter the room, but she must knock first.
% x1 g0 q" b/ n9 Q- r# _A. 错误
& W/ [0 H7 V) iB. 正确8 d8 X2 x4 ^, H( X4 h; z1 G& a
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+ `5 @- I) \1 y# b4 | r) d# G5 y15. We should meet the guest’s requests in any case.
5 J' ?9 L. M- W2 H6 I' L R3 v! XA. 错误
( H: V5 Z( e/ b H6 k( U4 X, }B. 正确4 U- z# U" U/ H" a: a) T* }- R. Z M
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% l( z& i( c9 n3 f! ^3 s" G16. “The customers are always right.”5 X+ `4 D' P' L' B0 k7 E, b
A. 错误
& S7 M6 W: _; ?8 Q8 O; {' y+ JB. 正确- V$ o; S# u k' _! P# h
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17. Luxury hotels offer the greatest range of services for the comfort and convenience of their guests." k; B2 H. A6 B' [. z2 `
A. 错误' o2 m) C4 R. L- ?2 k# f
B. 正确
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18. Thomas Cook was considered the father of modern tourism.
. x8 |+ A$ v+ X) Q# B+ RA. 错误5 E8 k N- z L4 a+ r4 q
B. 正确
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% f7 \/ j1 d1 P' G19. Local people usually see tourism as an opportunity to make a profit.
, f: j2 Q6 [( NA. 错误, N1 U& D. u, D. ~
B. 正确
# b3 h& a7 c) x W' W' c 谋学网：www.mouxue.com：2 分
`. s, n+ o, u5 p) h* G20. Sales promotion has little difference with public relations.( X9 a" u8 c; g* y% V1 s
A. 错误
1 s* d# ]% x8 V2 V5 K9 `6 JB. 正确
( S- K. A, M: |! k% Q& G; M- f 谋学网：www.mouxue.com：2 分 |
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