四川大学《旅游管理英语》17春在线作业1 2辅导资料

奥鹏在线作业

一、单选题（共 25 道试题，共 62.5 分。）  V 1.  Which of the following is not one of the reasons for the failure of restaurant business?
A. Lack of experience.
B. Poor location.
C. Too much competition.
D. Insufficient investment.

2.  “Reasonable case” of hotels may include the following measures except ____.
A. punishing thieves
B. lighting
C. closed circuit TV
D. new locks

3.  Which of the following is the shortcoming of Taylor’s scientific management theory?
A. Great improvement in productive and efficiency.
B. Introduction of scientific methods and research.
C. Reduction of production task to a set of routine procedures.
D. Emphasis on the need for cooperation between management and workers.

4.  “Political risk ranges from unexpected changes in tax rules to outright expropriation of assets held by foreigners.” The word expropriation in this sentence is closest in meaning to ____.
A. deprivation
B. transference
C. appropriation
D. suitability

5.  Two-way communication is different from one-way communication in that it has the following characteristics except ____.
A. easier
B. time consuming
C. fewer mistakes
D. more precise

6.  Which of the following is not true of travel agencies in the future?
A. Franchise and cooperative will become dominant.
B. Independent agencies will gradually disappear.
C. International airlines will always produce higher commissions.
D. The biggest cost is labor.

7.  Conceptual and decision skills include the manager’s following skills except ____.
A. to recognize issues
B. to examine factors
C. to resolve problems
D. to benefit the company

8.  Travel to a foreign country tends to increase as its exchange rate ____.
A. falls
B. rises
C. fluctuates
D. levels

9.  The goals set for employees should be the following except ____.
A. acceptable
B. comprehensible
C. specific and quantifiable
D. challenging but attainable

10.  The engineering department is responsible for the following except ____.
A. hotel construction
B. lighting
C. transportation systems
D. heating and air-conditioning

11.  The functions of the back of a restaurant include the following except ____.
A. food control
B. food safety
C. food sanitation
D. food quality

12.  “It could remain competitive even though there were many other fast food restaurants vying for its customers?” The word vying in the sentence is closest in meaning to ____.
A. competing
B. matching
C. viewing
D. fighting

13.  The company must motivate workers to do the following except ____.
A. showing good corporate membership
B. coming to work regularly
C. putting up a good performance
D. joining and remaining in the company

14.  Which of the following statements about travel agents is not true?
A. Travel agents bring together suppliers and tourists.
B. Travel agents are paid by tourists for their professional assistance.
C. Suppliers pay travel agents for selling their products.
D. The payment by suppliers to travel agents is in the form of commission.

15.  Which of the following statements is not true?
A. All leaders have a vision.
B. Leaders lead people, not the other way round.
C. The word vision is only recently used.
D. For some, no vision, no business.

16.  What does the word “delegate” mean in “They delegate the responsibility to others”?
A. To authorize and send as one’s representative.
B. To commit or entrust to another.
C. To appoint as a debtor to one’s creditor.
D. To serve as a deputy or agent

17.  Executives are interested in the topics of leadership because of the following reasons except ____.
A. they want to know the qualities of a great leader
B. they want to understand leadership
C. they hope to acquire leadership skills
D. they want to be transformed from a company leader to an ordinary manager

18.  For downward communication, managers should provide ____ information to their subordinates.
A. all
B. relevant
C. adequate
D. certain

19.  Which of the following is not correct?
A. PMS stands for property management system.
B. POS stands for point of sale
C. CRS stands for central reservation system.
D. ADR stands for average daily review.

20.  Which of the following is not one of the advantages of Max Weber’s bureaucratic management approach?
A. Cultivate specialized skills.
B. Eliminate subjective judgment.
C. Be unbiased in treating people.
D. Put authority in individuals rather than positions

21.  An inappropriate vision will fail because of the following reasons except that ____.
A. it may be out of date
B. it may not reflect the needs of stakeholders
C. it may be based on misconceptions of resources available
D. it may be impractical

22.  “The corporate strategy of an organization is sometimes called its business portfolio.” The word portfolio here is closest in meaning to ____.
A. collection
B. group
C. case
D. profile

23.  Economics is the study of ____.
A. people’s wealth or money
B. the scare resources
C. people’s choices of how to apply scarce resources
D. people’s needs and wants

24.  DSS (Decision Support Systems) differ from MIS (Management Information Systems) in the following aspects except ____.
A. solving semi-structured problems
B. needing less time and money to develop
C. Being interactive between users and the database
D. having analytical and modeling tools

25.  The following have been highly globalized except ____.
A. consumption
B. production
C. investment
D. finance



二、判断题（共 15 道试题，共 37.5 分。）  V 1.  To enhance communication, the non-verb message should arouse a feeling of social class awareness.
A. 错误
B. 正确

2.  In the early days, management was always practiced on a trial-and-error basis.
A. 错误
B. 正确

3.  In strategy formulation, differentiation guarantees uniqueness and thus competitive advantages.
A. 错误
B. 正确

4.  Giving positive instead of negative statements on the company is a sign of good corporate citizenship.
A. 错误
B. 正确

5.  The best communication channel is written correspondence.
A. 错误
B. 正确

6.  People want to understand leadership for the primary purpose of becoming leaders themselves.
A. 错误
B. 正确

7.  Crafting and implementing strategies are the core management function.
A. 错误
B. 正确

8.  Management requires technical skills, which are usually taught in schools.
A. 错误
B. 正确

9.  Management requires many technical skills, including literacy and the ability to conceive of a future for the organization.
A. 错误
B. 正确

10.  Corporate grapevine is a kind of formal communication within the organization.
A. 错误
B. 正确

11.  Good strategy and good execution are the most trustworthy signs of good management.
A. 错误
B. 正确

12.  It is especially hard for restaurants to satisfy their clients because of the fierce competition of the industry.
A. 错误
B. 正确

13.  Job rotation and enlarge are ways to increase the intrinsic rewards of jobs.
A. 错误
B. 正确

14.  The essential feature of leadership is the ability to communicate efficiently.
A. 错误
B. 正确

15.  Restaurants provide them at a fixed location, while caterers provide them at an irregular place, such as a hotel and an airplane.
A. 错误
B. 正确
















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